Station Supervisor

Europcar Egypt

hr@europcar-egypt.com

 

Job Description

-Station supervisor handles all the station inquiries in terms of rentals, vehicles, staff, and dispatchers, chauffeurs and technicians of the station making sure the vehicles are serviced and in a good condition, assign tasks to rental agents & dispatchers, chauffeurs and technicians and ensure the proper workflow with his subordinates, other stations or departments. Follow up on the documentation cycle inside the station; make random checks on the collection and petty cash. Ensure that all customers have the proper service from the staff. Responsible for the station fleet. Supervision on the station devices. Ensure a pleasant, smooth and efficient handling of the rental processes for each customer. Complete, review and submit various reports to area retail manager. Support team to minimize any wait time and provide the most efficient service possible. Follow up cash (in & out) and retrieve amount of money collected during shift. Coach, train and pass the knowledge to his staff. Adheres to EUROPCAR dress code and image.

 

Job Qualification

-University degree. Minimum of 5 years of experience in Automotive ,customer service or hospitality is preferable Ability to communicate efficiently with high customer service orientation in dealing with internal and external clients. Valid car license is a must Presentable and good looking Enthusiastic & energetic -Other Skills Ability to manage stressful and unusual situations while maintaining good customer relations