Job Description
Training Implementation & Coordination:
• Represent our training division to our candidates and clients, at the company and outside - including providing first point of contact cover when necessary.
• Follow up our expected trainees, by phone, email, or visit, as required.
• Respond proficiently to all training inquiries via email or phone.
• Identify customer needs and assess to the appropriate training program.
• Helping candidates in choosing their interested training programs, and in the registration process
• Increase the company's database and increase the company's relationships with clients
• Set the training schedule on yearly basis.
• Arrange training venues upon the scheduled training programs.
• Supervise registration lists, confirmation phone calls and emails to both trainees and trainers.
• Manage/Coordinate all on-site logistics.
• Helping to formulate new ideas to add value to current training portfolio and to maximize external income coming to the company.
Training Development:
• Participate in the development of proposals and offers.
• Handle daily inquiries from potential customers.
• Responsible for online market channels and advertising for all training programs.
Feedback & Problem solving:
• Manage and problem solve concerns as they arise.
• Evaluating training and development programs.
• Follow up on instructor performance and evaluation.
• Analyze customer satisfaction through feedback forms after each program.
• Maintain the professional company image through phone interaction, email or face-to-face interaction.
Document Controlling:
• Input attendance information and results, updating individual trainees records
• Keeping training records and files up to date, filing forms.
Reporting:
• Produce a weekly report on all activities.
• Gather feedback of participants on programs structure & content and develop periodical reports with recommendations.
• Monthly monitor and report of actual performance against business plan.
• Represent our training division to our candidates and clients, at the company and outside - including providing first point of contact cover when necessary.
• Follow up our expected trainees, by phone, email, or visit, as required.
• Respond proficiently to all training inquiries via email or phone.
• Identify customer needs and assess to the appropriate training program.
• Helping candidates in choosing their interested training programs, and in the registration process
• Increase the company's database and increase the company's relationships with clients
• Set the training schedule on yearly basis.
• Arrange training venues upon the scheduled training programs.
• Supervise registration lists, confirmation phone calls and emails to both trainees and trainers.
• Manage/Coordinate all on-site logistics.
• Helping to formulate new ideas to add value to current training portfolio and to maximize external income coming to the company.
Training Development:
• Participate in the development of proposals and offers.
• Handle daily inquiries from potential customers.
• Responsible for online market channels and advertising for all training programs.
Feedback & Problem solving:
• Manage and problem solve concerns as they arise.
• Evaluating training and development programs.
• Follow up on instructor performance and evaluation.
• Analyze customer satisfaction through feedback forms after each program.
• Maintain the professional company image through phone interaction, email or face-to-face interaction.
Document Controlling:
• Input attendance information and results, updating individual trainees records
• Keeping training records and files up to date, filing forms.
Reporting:
• Produce a weekly report on all activities.
• Gather feedback of participants on programs structure & content and develop periodical reports with recommendations.
• Monthly monitor and report of actual performance against business plan.
Skills
A graduate with 1-3 years relevant experience in Training Field, Presentable, Having great passion for participating in the growth of the organization, have Excellent communication & negotiation skills.
Excellent Oral and written skills in Arabic and English. Good ability to use Office Automation tools and Internet.
Excellent Oral and written skills in Arabic and English. Good ability to use Office Automation tools and Internet.
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